TELEPHONE: 07882 810151 / 07747308503

DISCOVER YOUR SCOTLAND, IN STYLE

FREQUENTLY ASKED QUESTIONS

COLLECTING THE VEHICLE

WHAT TIME DO I PICK UP AND DROP OFF THE VEHICLE?

Vehicles can be picked up between 1pm and 4 pm on the day of your hire. Vehicles must be dropped off between 8am and 11am when you return the vehicle.

CAN I TAKE OUT ANY ADDITIONAL COVERS OR WAIVERS?

A reduced excess waiver is available upon request. This can be purchased at the start of your rental.

DO I NEED TO CHECK THE CONDITION OF THE VEHICLE BEFORE I LEAVE THE HIRE PREMISES?

Yes. A member of MCMotorhomes will walk around the vehicle with you and will go through the condition check sheet with you.
If an apparent defect is not listed please advise our member of staff who will be happy to correct our records.

DO YOU REQUIRE A DEPOSIT WHEN I COLLECT A VEHICLE?

YES. The Standard £500 deposit will be required when you pick up the vehicle.
Your deposit money will go to a holding account and never leaves your account (unless there is damage caused to the vehicle).

WHAT DOCUMENTS DO I NEED TO PROVIDE WHEN I COLLECT A VEHICLE?

You will need to present our representative with:
YOUR FULL DRIVING LICENSE – After 8th June 2015 the paper counterpart will become obsolete. As we require confirmation of your endorsements or lack of, we will need to access your online DVLA record.
This can be done with the use of your National Insurance number via this link: https://www.gov.uk/view-driving-licence.
Once you have logged in, please select the “Share your licence information” option and select “Create a code”. This code is valid for 21 days and must be brought with you on the day of collection or alternatively you can email this through to us beforehand.
TWO PROOFS OF ADDRESS – These can be utility bills, bank statements or credit card bills, however they do need to be dated within the last 3 months

WHAT DOCUMENTS DO I NEED TO PROVIDE IF I AM NOT FROM THE UK?

You will need to present our representative with:
Your full driving licence issued by your country of residence. Your international driving licence if you’re driving licence is written in a different language to the one of the renting country.

Proof of address for where you are residing whilst visiting the UK – If staying at a hotel or similar a copy of your booking confirmation is acceptable. If staying with relatives or friends, two utility bills showing their name and address is acceptable. If in doubt please contact our representatives before attending the office.

IS THERE A MINIMUM / MAXIMUM AGE FOR RENTING A VEHICLE WITH MC MOTORHOMES?

All hirers must be 25 or over with at least two years driving experience.

The maximum age limit is 70 years old.

CAN I BOOK AND PAY FOR A HIRE VEHICLE EVEN IF I WON’T BE THE PERSON WHO DRIVES IT?

Yes you can as long as you confirm the full name of the person who will be driving the vehicle.

This person would also need to meet our age limit and identification requirements as above.

IF I HAVE FORGOTTEN MY DRIVING LICENCE CAN I STILL HIRE THE VEHICLE?

If you have previously hired from us and we hold a copy of your licence yes you can still hire from us as we will contact the DVLA directly to confirm its validity.
If you still hold an “old style” licence we would not be able to do this and hire would not be able to proceed.
If you have never hired from us and have lost your plastic card licence after the counterpart abolishment we would unfortunately not be able to hire to you.

WHAT IS A RENTAL AGREEMENT?

This is the formal contract, signed by a MCMotorhomes representative and yourself at the time of hire.
This contract shows the terms of the rental and the rates applied.

CAN THE MC MOTORHOMES REPRESENTATIVE EXPLAIN THE VEHICLE'S CONTROLS TO ME?

Upon collection of the hire vehicle a representative will walk you through the vehicle controls.
If you require any specific clarification please advise the representative who will be happy to assist.

DURING RENTAL

WHAT DO I DO IN THE EVENT OF A BREAKDOWN OR IF I HAVE AN ACCIDENT?

Firstly never admit liability at the scene of the accident, although the description of the incident can be agreed between the parties involved.
Upon collection of our vehicle you will be advised of the relevant number to call in the event of a breakdown or accident. You must always remember to complete the accident report form in the event of any accident regardless of how small.

Please ensure that relevant details are collected from any other parties involved including names, addresses, contact numbers and registrations where applicable.

Please contact MCMotorhomes as soon as it is safe to do so with full details of the accident, we will then arrange collection of our vehicle if necessary and will confirm any further actions which may be required.

Please note in the event of any fault or none fault accident the non refundable excess will become immediately payable.

DO I NEED TO CARRY OUT ANY VEHICLE MAINTENANCE DURING MY HIRE?

All of our vehicles have been fully checked and maintained prior to your collection however dependant on the mileage you are doing in the vehicle you will be required to perform customary inspections (oil lever, tyre pressure etc) in accordance with reasonable and prudent use.
You should stay alert to any warning signs that may come on and contact an MCMotorhomes Representative if you are ever unsure or worried.

WHAT DO I NEED TO DO IN THE EVENT OF THE VEHICLE BEING STOLEN?

Contact the Police immediately to report the theft then contact an MCMotorhomes Representative on the number provided.

Financial responsibility will depend on the level of security the hirer provided for the vehicle during the hire period.

CAN I TAKE THE VEHICLE ABROAD?

Yes.
however all foreign travel must be agreed with an MCMotorhomes Representative before collection of our vehicle. Additional charges for green cards and breakdown cover will apply and will be discussed with you at the time of your booking and hire of our vehicle.

WHAT CAN I DO IF I HAVE A PROBLEM WITH MY VEHICLE?

A 24 hr breakdown number will be provided in your welcome pack.

If you need help operating any feature within the Motorhome please contact MC Motorhomes directly on the numbers provided in your welcome pack.

WHAT DO I NEED TO DO IN THE EVENT OF LOST KEYS?

In the event of our keys being lost or misplaced please contact MCMotorhomes where our representative will obtain a new set.

The cost of which will be the responsibility of the hirer.

IS THERE A MILEAGE LIMIT ON THE TERM OF MY HIRE?

All hires are subject to 400 miles per day allowance for the first three days hire. Any hire exceeding three days is unlimited. Excess mileage is charged at £0.12 per mile over the 400 limit.
Please note this figure is open to change at the discretion of management.

RETURNING THE VEHICLE

WHAT DO I DO IN THE EVENT OF A BREAKDOWN OR IF I HAVE AN ACCIDENT?

Firstly never admit liability at the scene of the accident, although the description of the incident can be agreed between the parties involved.
Upon collection of our vehicle you will be advised of the relevant number to call in the event of a breakdown or accident. You must always remember to complete the accident report form in the event of any accident regardless of how small.

Please ensure that relevant details are collected from any other parties involved including names, addresses, contact numbers and registrations where applicable.

Please contact MCMotorhomes as soon as it is safe to do so with full details of the accident, we will then arrange collection of our vehicle if necessary and will confirm any further actions which may be required.

Please note in the event of any fault or none fault accident the non refundable excess will become immediately payable.

DO I NEED TO CARRY OUT ANY VEHICLE MAINTENANCE DURING MY HIRE?

All of our vehicles have been fully checked and maintained prior to your collection however dependant on the mileage you are doing in the vehicle you will be required to perform customary inspections (oil lever, tyre pressure etc) in accordance with reasonable and prudent use.
You should stay alert to any warning signs that may come on and contact an MCMotorhomes Representative if you are ever unsure or worried.

WHAT DO I NEED TO DO IN THE EVENT OF THE VEHICLE BEING STOLEN?

Contact the Police immediately to report the theft then contact an MCMotorhomes Representative on the number provided.

Financial responsibility will depend on the level of security the hirer provided for the vehicle during the hire period.

CAN I TAKE THE VEHICLE ABROAD?

Yes.
however all foreign travel must be agreed with an MCMotorhomes Representative before collection of our vehicle. Additional charges for green cards and breakdown cover will apply and will be discussed with you at the time of your booking and hire of our vehicle.

WHAT CAN I DO IF I HAVE A PROBLEM WITH MY VEHICLE?

A 24 hr breakdown number will be provided in your welcome pack.

If you need help operating any feature within the Motorhome please contact MC Motorhomes directly on the numbers provided in your welcome pack.

WHAT DO I NEED TO DO IN THE EVENT OF LOST KEYS?

In the event of our keys being lost or misplaced please contact MCMotorhomes where our representative will obtain a new set.

The cost of which will be the responsibility of the hirer.

IS THERE A MILEAGE LIMIT ON THE TERM OF MY HIRE?

All hires are subject to 400 miles per day allowance for the first three days hire. Any hire exceeding three days is unlimited. Excess mileage is charged at £0.12 per mile over the 400 limit.
Please note this figure is open to change at the discretion of management.

MC MOTORHOMES LTD


St James Business Centre
Linwood Road, Paisley
PA3 3AT
This email address is being protected from spambots. You need JavaScript enabled to view it.
COMPANY REG NO:SC544631
TEL: 07882 810151 / 07747308503